support policy

Customers may contact support through:

  • Email

  • The Customer Portal

  • Contact Form

Support Hours

Standard support hours:

Monday – Friday
8:00 AM – 5:00 PM Pacific Time

Priority Requests

Requests related to equipment that is out of service due to parts availability may be prioritized.

Response times may vary depending on request volume and operational conditions.

Follow Us on Social

Minimalist wooden desk with a closed laptop, a small stack of books with a cup on top, a notepad with a pen, a glass vase with a purple flower, and a modern white desk lamp casting a shadow on the wall.
Minimalist desk setup with a closed laptop, a glass of water, a blue notebook, a pen, and decorative ceramics and dried flowers casting shadows on a plain beige wall.
Person sitting at a table using a laptop, holding a pencil, with a glass of water nearby, and wooden furniture in the background.